Last updated: 23 July 2026
1. Information we collect
We collect information you provide directly to us — including your name, email address, phone number, property address, and any details you submit through our enquiry forms, the booking and coordination system, or your member portal account at connect.williamspropertyservices.co.nz. Depending on your role on the platform (property owner, investor, sales agent partner, or local business vendor), this may include property details, portfolio information, listing activity, or vendor offer details. We also automatically collect limited technical information when you use our website, such as browser type, device information, and general usage analytics.
2. How we use your information
We use your information to deliver and coordinate the services you request — matching you with vetted providers, scheduling and tracking maintenance work, administering your Book It and Bank It points balance, and managing the Partner Programme and vendor offers. We also use it to communicate with you about your account and bookings, and — where you haven't opted out — to share relevant updates about new services, offers, and the Connect Plus community. We may use aggregated, de-identified information to improve the platform and understand how our network is used.
3. How we store and protect your information
Your information is stored using reputable cloud infrastructure and customer relationship management tools, including Supabase for platform data and Brevo for email communications. We keep personal information only for as long as it's needed for the purposes described in this policy, or as required by law, and take reasonable technical and organisational measures to protect it against loss, misuse, and unauthorised access.
4. Sharing your information
We share the minimum information necessary with vetted service providers and vendors so they can deliver a service you've requested or fulfil an offer you've accepted — for example, a provider matched to your job sees your property address and job details, not your full account history. We don't sell your personal information. We use trusted third-party tools to help run the platform, including Brevo (email and communications) and Supabase (secure data storage), and these providers only process your information on our instructions. We may disclose information where required by law, or to protect the rights, safety, or property of Williams Connect Plus, our members, or the public.
5. Your rights under the Privacy Act 2020
Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's wrong. If you have a concern about how we've handled your personal information, please contact us using the details below in the first instance. If you're not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
6. Contact us about privacy
For any question about this Privacy Policy or your personal information, contact Williams Connect Plus via our Contact page, or through your member portal.